Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Ayrine! We’re committed to making sure your order reaches you safely and on time. Please review our shipping information below.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or message with tracking information, when available.

2. Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery time:

• Local orders: 2–5 business days

• International orders: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, public holidays, courier delays, or other circumstances outside our control.

3. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location, order size, and the available shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

If tracking is available for your order, tracking details will be provided once your order has been dispatched.

Please allow some time for the tracking information to update after your package has been handed over to the courier.

5. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

Ayrine is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

If your tracking information shows that the package has been delivered but you have not received it, please first check with household members, neighbors, building reception/security, or the delivery carrier.

Ayrine cannot be held responsible for packages confirmed as delivered by the shipping carrier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

We will review the situation and assist you with the next steps.

8. Customs & Import Duties

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any customs duties or import taxes charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Ayrine is not responsible for delays caused by customs clearance.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Thank you for choosing Ayrine!